Broadband Corporate Terms & Conditions

1. GENERAL CONDITIONS

1.1. Standard terms and conditions apply together with additional conditions stated herein. These conditions can be perused on our website http://www.connect.com.fj/.

1.2. “Connect” will provide filters for any customer router interfacing to connect network where applicable. These filters shall be updated on regular basis and it’s the responsibility of the customer to carry out updates on their interfacing equipment. For all managed customers, connect will carry out filter updates at regular intervals at no additional cost. “Connect” shall downgrade or suspend your service without any prior notice if there is a service degradation attributed to customer interfacing equipment.

1.3. “Connect” reserves the right to withdraw the service if it deems that quality degradation in service delivery has occurred due to circumstances beyond its control.

2. YOUR RESPONSIBILITY

2.1. It is your responsibility to obtain permission from your landlord to mount/install wireless outdoor unit (if applicable) and also to do any internal wiring into the building and power supply that would be needed to run the device. This is to be provided in writing to “Connect” before application form can be processed and approved.

2.2. You must inform “Connect” immediately if your service location changes (moved to a new location) or if your postal or billing address changes. “Connect” cannot guarantee service due to change in location and reserves the right to cancel the service.

2.3. It is your responsibility to maintain and manage data traversed through the connection at all times. You are responsible for monitoring the volume of usage on daily basis and providing “Connect” a written request if you would enter into a dispute on volume. Volume is referred to as both “download” and “upload” combined.

2.4. All management of data or content management is your responsibility and you shall be responsible for all data (including SPAM/Junk Mail or Virus Attacks) traversed through your internet circuit. “Connect” requires you to have updated antivirus software at all times for your data security. In case where traffic causes excessive resource utilization on the (“Connect”) Connect interfacing equipment or network that results in degraded performance for other “Connect” customers, “Connect” reserves the right to immediately downgrade or suspend service without prior notice.

2.5. You recognize and acknowledge that it is illegal for any internet service provider, operator or any Individual to use your internet access circuit for reselling voice services. Any reselling of voice services over Internet Protocol (IP) is deemed illegal, which may result in “Connect” terminating your services.

3. TERMINATION OF AGREEMENT

3.1. The service may be temporarily suspended or downgraded if we find that your volume usage pattern is irregular from your known usage pattern. Volume cap off for downgrade/suspension shall be +1 GB higher than cap off volume for that speed. Prior arrangements in writing can be made to cap off volume above the cut off quota (cap off volume + 1 GB) and may require advance payments for excess volume on monthly basis.

3.2. “Connect” may terminate this service without any prior notice if you “customer” has unpaid bills on any previous service unless prior agreement has been reached between you “customer” and “Connect” on settling the previous account.

3.3. You may terminate this Agreement with 30 days written notice to us. You will remain liable for any charges you incur up to the effective date of termination. No refund of fees, including monthly access fee, will be granted and no on-line time credited to your account will be redeemable to cash or any other form of credit.

3.4. “Connect” reserves the right to amend the terms and conditions (sections 1 to 2) set herein within a thirty day notice (30 days). Amended terms and conditions shall be addendum to any valid agreements in force at that time. Price changes shall be provided in writing. You shall be liable for any charges up to the date of termination of service by either party.

4. CHARGES, CREDIT STATUS AND BILLING PROCEDURES

4.1. “Connect” reserves the right to perform credit check on customer (you) and determine your credit status. “Connect” reserves the right to seek advance monthly payments if “Connect” deems there is a “NON STATUS” or low credit rating.

4.2. Your service speed shall be throttled down to 32 kbps or 64 kbps based on package chosen if you have opted for speed throttling. However, we may throttle your speed down to 32 kbps for option where paid excess usage option is chosen but we deem that your usage pattern is very high compared to your normal usage.

4.3. You will be billed monthly and the bill will include a charge for the Monthly Access Fee (fixed monthly rental), (payable in advance if deemed  ecessary by “CONNECT” or when your credit ratings degrade due to non payment of previous bills or an outstanding debt with “CONNECT”) as well as any other charges you have incurred. Any advance payment requests shall be in writing to client and shall be addendum to a current valid service agreement if one exists.

4.4. You can change Broadband plans at anytime without the need to terminate the current agreement. However, changing from services may incur additional fee for installation and setup.

4.5. You are liable to pay the outstanding bills in case of billing disputes. Failure to do so may result in downgrading of your service or suspension until payment is made. Any settlements or agreements reached in favor of the “customer”, you, shall be automatically be credited to your bill.

5. AGREEMENT VALIDITY

5.1. This agreement is valid for a period of one year unless otherwise stated and agreed upon by “Connect”. This agreement is automatically renewed (annually) if written notice of termination is not submitted to “Connect”. “Connect” reserves the right to invalidate this agreement if no quotation reference number is provided with this agreement and may require you to fill in a new form.

PLEASE PRINT OUT THE PDF COPY BELOW AND FILL IN THE APPROPRIATE APPLICABLE SECIONS.  BE SURE TO MAKE A COPY FOR YOURSELF AND SEND THE ORIGINAL TO CONNECT.